Procurement Operating Cost and Managed Spend. Procurement operating cost is the expenditure borne by the business for the establishment of the procurement branch. The cost comprises pay, cost of facilities, software, equipment, etc. Managed Spend is the total amount controlled by the procurement branch. Their ratio is a key performance indicator.

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But, the key performance indicators for suppliers are almost the same

This demonstrates the position of your website on the search engine results page. The most e-commerce store has the goal to become the number one for the targeted keywords. So this KPI is important that many store owners want to achieve a high number.


Return on investment measures the gain and the loss generated on an investment. The higher the number, the better the situation is. It shows all the expenses and earnings related to a project.

Projects should always be kept track of using tools available in modern technology. Microsoft Project is an excellent project management software program that leading procurement professionals use to track their projects.


In our online course “Professional Purchasing Project Management,” we teach four techniques for accelerating progress on a procurement project: increasing resource units, finding ways to reduce the projected duration of tasks, adding resources and modifying working hours. These changes are implemented in real life as well as within the project plan.

This KPI tells you how much time the audience is spending on your website. Generally, more time spent means they have had a deeper engagement with your brand. Usually, you want to see more time spent on blog content and landing pages and less time spent through the checkout process.


Procurement ROI and benefits

There are a great number of remedies you can use to deal with a supplier’s failure to perform. The key is to know which remedy is appropriate for each situation and to contractually apply that remedy properly.

The goal is, of course, to stay on budget and time. If you don’t manage to achieve your goal, it’s time to dig deeper and find out why.


Demand Solutions SCM BI delivers supply chain business intelligence in its DSX software. The functionality works closely with predictive lead time feature to give real time insight into what matters most to your bottom line. The overall business results can be viewed at a high level, and then drill down to learn more in seconds about the individual challenges or opportunities.

Key Procurement KPIs That Every Business Owner Should Be Measuring

Businesses today want procurement teams to drive value beyond cost savings. As a result, procurement leaders are constantly looking for ways to improve their procurement process and make it more sustainable. However, they don’t want to make any decisions without the right data. And so, they track an array of metrics as KPIs.


This procurement KPI provides procurement teams with a number of benefits. For starters, you’ll find out how many suppliers you depend on. If you’re dealing with a ton of different vendors, there’s a good chance that you’re not getting the best deal from any of them. By consolidating the number of vendors you work with, you increase the chances you can lower your costs by sourcing materials and services more affordably.

Birst Supply Chain Analytics provide solution to analyze historical forecast accuracy, shipment reliability, inventories, channel forecasts, incoming orders, bookings, and backlog in a single view. Birst provides supply chain analytics that use cross data source analysis coupled with historical point in time comparison.


This KPI is typically measured by how customers are satisfied with your product or service. Improving customer service can help the company gain loyal customers and expand brand awareness in the future.

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This number refers to the difference between total real cost and your predict cost. It supports you to have an in-depth look to know where you need to hold back and where you should invest more.


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Active issues are the total number of issues that a company currently has. Monitoring the number of current issues on your helpdesk system is necessary. If problems are resolved effectively in a short time, the number of active issues will never be high. If this number is high, it means that you have more customer service requests than usual. The company needs to investigate the reason for this.

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It demonstrates the performance of your e-commerce. The entrepreneur can monitor several KPIs, whether it be sales, marketing, or customer service, to analyze where they currently stand, and what they need to do to accomplish their target.


Increasing website traffic is a critical goal for an e-commerce shop. It does not only help increase purchases but also enhance the general brand awareness. People will remember your store and mention it to their friends or come back to purchase something later.

One of the biggest steps in developing a more strategic approach to procurement (the original source) is setting KPIs. Key Performance Indicators (KPIs) are specific, measurable and actionable values that are identified as important in determining the success or failure of an activity. Basically, they measure your performance (https://vgtdecor.ru/hack/?patch=5779) on a specific metric.


Vendor availability is used to measure a vendor’s capacity to respond to emergency demands. This procurement KPI helps organizations determine the degree of reliability they can place on a vendor.

Contractual and policy compliance are pivotal to ensure legal security. If these compliance rates dip down, they can spike up indirect and maverick spend.


Lead Time for Procurement

Tracking the budget and time are critical elements in the procurement department. Managing the budget but also keeping a healthy amount of flexibility needs to be taken into account when analyzing procurement performance metrics. As you can see in our visual example, the average percentage of purchases in time and budget is 81%, which is a quite good result, although, in a perfect world, it would be 100%. Therefore, to further optimize this metric, it makes sense to look into different categories and identify areas where the values are (significantly) lower.

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This score is the measurement of how your customers will recommend your products, service to other people. It also provides insight into your customer relationships and loyalty.


Poorly written contracts either don’t address or don’t clearly address what happens in situations that can be described as the fruition of risk. Well-written contracts reduce risk by specifying exactly what will happen in the event that certain disruptive events occur. For example, a well-written delivery article with a liquidated damages clause can provide a supplier with sufficient incentive to completely avoid the possibility of a late delivery.

Total Spend is the funds utilized annually by the organization for the purchase of products and services excluding the remuneration to the staff concerned. Managed Spend is the total amount controlled by the procurement branch. The ratio of the two funds in this balanced scorecard example measures the level of confidence that the organization has in the branch.


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The supplier availability is a procurement KPI that refers to the number of times goods were available on the supplier’s side, or to the number of orders placed with the supplier. In an era of fast-changing consumer habits, where the lines between different channels are blurred, and where mobile-commerce, online purchases, in-store consumer-specific marketing all merge in one retail experience, it is important to manage suppliers as efficiently as possible to guarantee availability of stocks. By monitoring the evolution of your supplier’s availability of stocks, you know the degree of reliability you can place in them.

Companies want to check the hours worked KPI to assess the difference between the estimated and the actual worked hours. It will help to predict the resources for future projects easier.


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According to one report, 54 percent of employees admit they’re guilty of maverick spending. In order to optimize your procurement efforts, you need to drastically reduce—if not eliminate altogether—rogue spending.


Logility Advanced Analytics helps to monitor, control, alert, simulate and measure critical supply chain events by moving organization from a reactive mode to a proactive position. The solution helps to manage supply chain processes on an exception basis and focus on tasks and activities with the highest priority.

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Time to purchase means that how long it takes for visitors to change into your actual customers. While some people may visit your site and immediately make a purchase, others may visit two, three, or even more times before they have the decision making to purchase.


RapidResponse adds a highly-configurable planning and supply chain analytics layer

No matter if you’re a procurement professional or manager, these metrics will help you in monitoring, assessing, and creating a comprehensive procurement dashboard that will enhance your online data analysis process and enable you to improve the departmental performance. By taking control of your procurement data, you will benefit across the board; from automating your procurement reports to creating stunning interactive visuals, these metrics will help you identify bottlenecks and increase your productivity.

All categories of spend identified in your spend analysis should be assigned to one of these quadrants. The categories of spend with low effort and high impact should be the first ones considered if you had to produce cost savings in a short time frame.


Total spend under management is the percent of your organization’s spend that is actively overseen by the procurement department. Identify your goal for total spend under management – and be sure to consider your total addressable spend. Spend under management (SUM) is directly at odds with maverick spend, our next key indicator. When setting your SUM KPI, ask yourself a few questions: does it include direct materials, indirect materials and MRO? Does it include all business units?

One factor that may cause a high bounce rate is relevancy. The keyword on the search engine may lead web users to your site. Then, they will leave if it doesn’t not what they are looking for on the first page they arrive.


However, for higher value, higher volume supplies that are considered direct costs, a computerized inventory management system should be used to track supplies. This is important for a number of reasons including accounting accuracy, replenishment efficiency, and others.

KPIs will, by their nature, vary by activity, job role or process. But they can also vary for the same activity depending on what is important at the time. Changes in situation can result in changes in priority, which of course impacts KPIs. But even if they might shift down the line, setting and tracking KPIs is essential for procurement teams to get spend under control.


Kinaxis RapidResponse offers the analytical depth and speed for both the supply chain planning and supply chain response cycles. RapidResponse adds a highly-configurable planning and supply chain analytics layer.

When it comes down to it, you can look at just two aspects of spend to determine whether a category is ripe for producing cost savings in a short time frame: effort and impact. You can create a quadrant representing the four combinations of these two factors.


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If your refund or return number is too high, it means that your products or service are unable to fulfill customer expectations. It had better have a survey to get the customer’s feedback before you proceed with the refund. By this, you will know how your customer’s expectations and improve your products and service later.

The basis for determining an organization’s purchasing patterns is conducting a spend analysis and building a spend profile. A well-done spend profile will reveal things like the amount of money your organization spends on each category of goods and services it purchases, the amount of money spent with each supplier, changes in spend over time, and other valuable information.


Merchants can monitor their sale number by a specific period like a day, week, month, year. The timeline depends on their management system. Having the right sales strategy can help your store run smoothly.

If your site has the live chat tool, the number of chat sessions shows you how many audiences communicate to ask a virtual aide. The high number of chat sessions means more traffic on your site.

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KPIs stand for Key Performance Indicators (visit site). They are the quantifiable measurements that show whether or not a business is progressing toward its goals.


Supply Chain Visibility helps to monitors the events along the supply chain and notifies involved and interested parties for controls and analyzes in supply chain process. Exception Visibility helps to monitors and manages the exception with a view the supply chain from all angles.

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Microsoft Excel offers many functions that can be very useful for analyzing raw purchasing transaction data. From simple sorting and subtotals to using PivotTables, you can conduct a very thorough spend analysis using Excel alone.


This indicator lets you know the amount of cost that you are spending to acquire a new customer. You can measure this indicator (your domain name) by checking how your marketing expenses and break down per client.

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Tableau Software supply chain analysis software provides capabilities for logistics analysis, QOH Analysis, Supply Chain Algorithm and Advanced metrics analytics. Tableau integrates with many of the most common data sources and are used to combine views from multiple data sources to highlight, filter and see trends.


Emergency purchases are those unplanned orders which are acquired to prevent the shortage of products/services. This metric is measured with the ratio of emergency purchases to the total number of purchases over a fixed period of time.

Rosemount Aerospace is being tapped to provide the Navy with angle of attack (AoA) transmitters for its F/A-18E/F and EA-18G aircraft. The company will procure a total of 360 transmitters at a cost of $7/1 million. The AoA transmitter is is mounted on the fuselage with the sensing probe extending through the aircraft fuselage. The probe provides an AoA indication by sensing the direction of local airflow. Navy planes usually have to perform takeoff and landing operations from a very short aircraft carrier runways; during those operations the transmitter measures the AoA directly and help the pilot fly close to the stalling point with greater precision. Work will be performed (https://vgtdecor.ru/hack/?patch=6199) in Burnsville, Minnesota and is expected to be completed in September 2021.

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Cost avoidance is equally important, especially for organizations who are in manufacturing, retail, life sciences or healthcare. This KPI measures the amount of money you avoided spending due to unnecessary repairs, replacements or damages. Think of savings generated by proper materials tracking (which avoids having to discard expired materials), tool maintenance (which avoids costly breakdowns) or proper inventory management (which avoids overstocking or rushed orders).


Are you paying the prices that you’ve agreed to pay? Are you getting the service-level agreements you signed up for? Negotiating price savings and better services is great. But if vendors aren’t actually following through with those agreements, what good is it? The closer to 100 percent compliance, the better.

But how can you know for sure whether you’re actually accomplishing your procurement KPIs (key performance indicators)? It’s not enough to simply state your objectives. You need to be able to track results so you can measure your progress and determine which procurement areas can be improved even further.


Supply Chain Game Changer™ Procurement Job Interview Questions & Answers Comments Feed

Obtaining Feedback from Sellers. Progressive procurement organizations vigorously request opinion from sellers that is directed towards saving in costs and increase in progress. Such ideas are tracked, and measured periodically.

What is Top 13 Supply Chain Analytics Software

A purchase requisition is an electronic or paper document that makes an internal customer’s request for a purchased product or service official. How a requisition is processed will depend on the procurement technology available in your organization as well as the characteristics of the requested purchase.

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It means that the value of a customer who contributes to your company throughout their life. Loyal customers are people who bring long-term and sustainable profits for your business. Customer lifetime value is an essential indicator in encouraging companies to focus on the long-term health of relationships with their customers.


Purchasing key performance indicators

Knowing the price of your competitor and comparing it to your own is necessary to have a suitable price strategy. If your price is not much different from your rival, you can consider a price-matching plan.

The cost of goods sold KPI shows how much your business is spending to sell a product or service. It includes manufacturing, materials, and labor cost.


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Further analyzing that spend can help you determine opportunities for implementing cost savings practices like supplier consolidation, strategic sourcing, and standardization. Spend analysis can be conducted using a variety of tools, from deploying the most cutting-edge source-to-pay software to using PivotTables in Microsoft Excel spreadsheets.

Establish a system of evaluating the quality of your suppliers backed with data and analytics like in the example above. Set clear goals and monitor the performance of suppliers in detail.


Supplier defect rate is used to evaluate a supplier’s individual quality. Measuring supplier defect rates and breaking it down based on the defect type will offer actionable insights into a supplier’s trustworthiness. Supplier defect rates are usually measured in defects per million.

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This KPI tells you where visitors are coming from or how they found your site. It will provide information about which channels are driving the most traffic, such as organic search, paid ads, or social media. So it helps you focus on the channel that drives more traffic to your site.


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Customer retention rate is the percentage of customers from a specific time who return to your website and buy. It simply defined as the ability of a company to retain its customers in a period of time.

Another supplier management KPI, supplier performance should manage the reliability and consistency of a supplier. This metric should evaluate suppliers’ performance in regards to price, delivery, quality and service. Sometimes supplier performance issues are obvious, but other times they’re intermittent and hard to identify. A KPI can help find weaknesses in your supplier chain so that you can find alternate means of supply.


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Supplier lead time is the amount of time that elapses between the time a supplier receives an order and the time when the order is shipped. This KPI is often measured in days. Vendor lead time starts with availability confirmation and ordering and ends with the delivery of goods.

If you operate in the United States and purchase goods from US suppliers, you should be familiar with the UCC. It is the body of law that covers the purchase and sale of goods within the US above a certain monetary threshold.


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Mobile site traffic monitors the total number of visitors who use their mobile devices to access your e-commerce store. It is also vital to optimize mobile traffic.